Frequently Asked Questions

1. How do I know which service to choose?
Start with Initial Consultation & Care Planning. We’ll understand your concerns and guide you to the right clinician and next steps.

2. Can I book directly with a therapist or psychiatrist?
Yes. If you already know what you need, you can book directly. If unsure, start with an initial consultation.

3. What happens after I book?
You’ll receive confirmation details and any pre-session instructions (forms, timing, location/online link).

4. Do you offer same-day appointments?
When available, yes. Availability depends on clinician schedules.

5. Do I need a referral to visit Zenre?
No referral is required.

6. Do you offer walk-ins?
Appointments are recommended to ensure clinician availability and adequate session time.

7. What information should I share while booking?
A brief summary of your concern, age group, preferred mode (online/in-clinic), and availability helps us match you faster.

8. Can I speak to someone before booking?
Yes—our team can guide you to the right service and clinician based on your concerns.

9. What if I’m not comfortable sharing details on call?
That’s okay. You can share only basics and discuss the rest privately in session.

10. Can I change my appointment type (online/in-clinic) after booking?
Usually yes, subject to clinical suitability and slot availability.

1. Is Zenre a hospital?
No. Zenre is an OPD mental health & wellness clinic.

2. Is Zenre an emergency/crisis service?
No. If there is immediate risk of harm to self/others, contact local emergency services or go to the nearest hospital.

3. Do you provide inpatient admission?
No, Zenre is outpatient (OPD) only.

4. Do you perform medical procedures or interventions?
Zenre is primarily counselling-first. Any medical support is through OPD consultation and referrals when needed.

5. Do you only treat adults?
No. Zenre supports children, teens, adults, couples, and families, with an added specialty focus on women’s mental health.

1. Is everything I share kept confidential?
Yes, confidentiality is maintained according to professional ethics and applicable laws.

2. Are there any exceptions to confidentiality?
Yes, if there is serious risk of harm, suspected abuse, or legal obligations requiring disclosure.

3. Will Zenre share information with my family or employer?
Not without your consent, except in rare safety/legal situations.

4. Will my consultation appear on insurance or employer records?
Only if you choose to use insurance or request documents; otherwise, Zenre maintains confidentiality.

5. Do you record sessions?
Sessions are not recorded without explicit consent.

6. How do you protect my data?
We follow confidentiality and privacy practices appropriate for clinical care (records access limited to relevant clinical/admin staff).

7. Can I stay anonymous?
You can limit details, but for clinical care and documentation, basic identification may be required depending on policy and legal requirements.

1. What is counselling or therapy?
A structured process to understand emotions/behaviours, reduce distress, and build coping skills and healthier patterns.

2. How will therapy help me?
It can reduce symptoms, improve coping, clarify decisions, and build emotional regulation and communication skills.

3. Do I need to be “really unwell” to start therapy?
No. Early support often prevents problems from becoming severe.

4. What happens in the first therapy session?
We explore your concerns, history, goals, and create a plan for next steps.

5. Will I be judged for what I share?
No. Zenre is a non-judgmental, supportive environment.

6. Do you give advice or tell me what to do?
We help you clarify choices and build skills; we don’t impose decisions. Some sessions may include practical guidance.

7. How long is each session?
Typically 45–60 minutes (varies by service). Confirm at booking.

8. How many sessions will I need?
Depends on goals and severity. Some concerns improve in 6–10 sessions; others take longer. Your clinician will guide you.

9. How often should I come?
Commonly weekly or fortnightly early on; frequency is personalised.

10. What if therapy isn’t working?
Tell your clinician. We can adjust approach, goals, frequency, or clinician match.

11. Can I switch therapists?
Yes—your comfort matters.

12. Will I get “homework”?
Often yes—small practical exercises to support progress between sessions.

13. Do you treat trauma?
Zenre can provide trauma-informed support where appropriate. Some cases may require specialised trauma modalities or referrals.

1. What does a psychiatrist do?
A medical doctor specialising in mental health who can diagnose and prescribe medication when needed.

2. Will you prescribe medication to everyone?
No. Zenre is counselling-first; medication is considered only when clinically indicated.

3. How do you decide if I need medication?
Based on symptom severity, duration, functional impairment, risk factors, and response to counselling.

4. Can I do therapy without medication?
Yes. Many people improve with therapy alone.

5. Can I do medication without therapy?
Sometimes, but combined care often works best depending on your situation.

6. Are psychiatric medications addictive?
Some medicines can carry dependence risk; many do not. Your psychiatrist will explain benefits/risks clearly.

7. Will medication change my personality?
Appropriate medication aims to reduce symptoms and improve functioning, not change who you are.

8. How long will I need to take medication?
Varies widely. Your psychiatrist will review and decide with you over follow-ups.

9. Do you help with medication tapering or review?
Yes—only under clinical guidance and safe monitoring.

10. Can I get a second opinion?
Yes.

1. Do you treat children and teens?
Yes—age-appropriate care is available.

2. Will parents be involved?
When clinically helpful and age-appropriate. We balance child privacy and caregiver guidance.

3. My child won’t talk—what happens then?
We use age-appropriate methods, rapport-building, and caregiver input.

4. Do you help with school stress and exam anxiety?
Yes.

5. Do you assess ADHD?
We offer screening and guidance; full diagnostic pathways may include structured assessment and collaboration/referral when needed.

6. Do you help with behaviour issues?
Yes, through counselling, behavioural strategies, and caregiver guidance.

7. Do you provide parenting support?
Yes—parent guidance and family counselling are available.

8. Do you treat learning disabilities?
We can screen, guide, and coordinate referrals for comprehensive evaluation if needed.

1. What is couples counselling?
A structured process to improve communication, reduce conflict cycles, rebuild trust, and strengthen connection.

2. Will the therapist take sides?
No. The therapist supports fairness, safety, and constructive change.

3. Do both partners need to attend every session?
Often yes, but sometimes individual sessions may be recommended as part of a plan.

4. What if one partner refuses to come?
Individual counselling can still help you manage the situation and make healthier choices.

5. Do you help with intimacy issues?
Yes, within an ethical clinical framework.

6. What is family counselling?
Sessions involving family members to improve communication, boundaries, routines, and emotional safety at home.

7. Can we do family counselling for parenting conflicts?
Yes. Parent guidance can also be included.

1. Do you offer women-specific mental health support?
Yes—women’s mental health is a specialty vertical within Zenre’s full-spectrum clinic.

2. Do you support pregnancy and postpartum mental health?
Yes—support is available for baby blues vs postpartum depression/anxiety, overwhelm, intrusive thoughts, identity transitions, and relationship strain.

3. I feel guilty about my postpartum thoughts—can I still seek help?
Yes. Many new parents experience distressing thoughts; support is confidential and non-judgmental.

4. Do you support PMS/PMDD-related mood changes?
Yes—structured tracking and coping plans are available, with medical coordination if needed.

5. Do you provide women’s counselling for burnout and mental load?
Yes.

1. What are psychological assessments?
Structured tools and evaluations that clarify symptoms and guide the right care plan.

2. Do I need an assessment before therapy?
Not always. Assessments are recommended when clarity is needed.

3. What kinds of assessments do you offer?
Screening for anxiety/depression, ADHD screening, behavioural/emotional assessments, and clinical evaluations.

4. Will I receive a report?
Depending on the assessment type. Some include structured feedback; full reports may depend on clinical context and policy.

5. Can assessments be done online?
Some screenings can; others require in-person evaluation. We’ll advise.

1. Do you offer online therapy/counselling?
Yes, for many concerns.

2. Is online therapy effective?
For many issues, yes—when clinically suitable and with privacy maintained.

3. What do I need for an online session?
Stable internet, a private space, and a device with audio/video.

4. What if my connection drops?
We’ll reconnect or reschedule based on clinic policy.

5. Can children do online sessions?
Sometimes, based on age, suitability, and caregiver support.

1. Why would I need a neurology referral from a mental health clinic?
Some symptoms can overlap or have medical contributors. We coordinate referrals when indicated.

2. Do you have neurologists at Zenre?
Zenre may have visiting/associated specialists or referral partnerships depending on availability. We coordinate as needed.

3. Will I lose continuity if referred out?
No—Zenre can continue counselling/therapy while referrals are coordinated.

1. What are your consultation fees?
Fees vary by service and clinician. Please contact the team for the latest fee schedule.

2. Do you accept digital payments?
Yes we accept UPI/cards/bank transfer; confirm with the team.

3. Do you provide invoices/receipts?
Yes.

4. Do you offer packages?
If packages are available, the team will share options.

5. What is your cancellation policy?
Cancellations/reschedules may have a time window. Confirm current policy at booking.

6. What if I’m late to my appointment?
Session time may reduce to accommodate schedule; confirm clinic policy.

1. What if I’m having thoughts of self-harm?
If you are at immediate risk, contact local emergency services or go to the nearest hospital. You can also inform Zenre for urgent guidance and next steps.

2. Can Zenre help in urgent situations?
Zenre is OPD and not an emergency service. We can guide you to appropriate urgent resources and next steps.

3. What if someone I know is at risk?
Seek emergency help immediately and do not leave them alone if risk is imminent.

1. How soon will I feel better?
Some feel relief quickly; sustainable improvement often takes consistent sessions and practice.

2. Is relapse possible?
Yes. We build relapse-prevention strategies and maintenance plans.

3. Do you offer maintenance sessions after improvement?
Yes—many people choose monthly/quarterly check-ins.

4. What if I have multiple concerns?
We prioritise and treat in a structured sequence as part of your care plan.

1. What should I bring to my appointment?
Any relevant medical history, prior prescriptions (if any), and a brief list of concerns/goals.

2. Can I bring a family member?
Yes, if clinically appropriate and with your consent.

3. Do you offer sessions in multiple languages?
Depending on clinician availability. Ask the team.

4. Do you offer discreet entry/privacy at the clinic?
Many clinics support privacy protocols; confirm your preference while booking.

5. Do you provide corporate/workplace counselling?
If offered, Zenre can support workplace wellbeing sessions and programmes.

1. Do you provide medical certificates?
Only when clinically appropriate and as per ethical guidelines.

2. Do you provide fitness-for-work or legal reports?
Such documentation may require specific evaluation and may not be available in all cases.

3. Can I request a session summary?
Your clinician can guide based on clinical appropriateness and policy.

4. Can you share records with another doctor?
Yes, with your written consent and as per policy.

1. How do you ensure quality and safety of care?
By using evidence-based methods, ethical guidelines, confidentiality standards, and structured care planning with follow-ups.

2. Do you coordinate between therapists and psychiatrists?
Yes, where clinically relevant and with patient consent, to ensure continuity.

3. Can I get a personalised care plan?
Yes—this is a core part of Zenre’s approach.