Privacy Policy

BD Wellness Private Limited

ZENRÉ PRIVACY POLICY

Last Updated: June 2026
Document Control
Version 1.0: June 2026, Initial publication. | Version history maintained as this document is updated.

By accessing our website, booking an appointment, submitting a form, using our online consultation services, visiting our centre, undergoing any assessment or procedure, or otherwise sharing information with Zenré, you agree to the collection, use, storage, processing, disclosure, and protection of your information in accordance with this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions, Consent Forms, Intake Forms, Medical/Clinical Disclaimers, Teleconsultation Consent, Procedure Consent, Pharmacy Terms, and any other documents issued by Zenré from time to time. All documents are available on our website at www.zenre.in.

1. Nature of Services and Sensitivity of Data

Zenré provides mental wellness, counselling, psychiatric, psychological, nutrition, wellness, neurotechnology, and related healthcare support services. Due to the nature of these services, we may collect and process highly sensitive information, including mental health information, clinical records, psychological history, personal circumstances, lifestyle details, medical data, prescriptions, test reports, therapy notes, psychometric assessment results, and neurophysiological data.

We treat such information with strict confidentiality and take reasonable safeguards to protect it. However, no physical or electronic system can be guaranteed to be completely secure, and by using our services you acknowledge the inherent risks associated with digital communication, electronic records, online platforms, and healthcare data processing.

2. Information We May Collect

We may collect the following categories of information, depending on the services used by you:

3. Sources of Information

We may collect information directly from you, your parent/guardian/caregiver, referring doctors, hospitals, schools, colleges, employers, family members, authorised representatives, diagnostic centres, pharmacies, payment gateways, website forms, online platforms, emails, WhatsApp, phone calls, and in-person interactions.

You confirm that all information provided by you or on your behalf is true, complete, accurate, and not misleading. Zenré shall not be liable for any clinical, legal, financial, or operational consequence arising from incomplete, false, delayed, or concealed information.

4. Purpose of Collecting and Using Information

We may use your information for the following purposes:

• Booking, confirming, rescheduling, and managing appointments.
• Providing psychiatric consultations, psychological counselling, therapy, assessments, nutrition services, wellness services, and follow-up care.
• Preparing, reviewing, updating, and monitoring treatment plans.
• Coordinating care between psychiatrists, psychologists, counsellors, therapists, nutritionists, technicians, and administrative staff.
• Conducting qEEG, rTMS, TBS, psychometric assessments, screenings, and other permitted clinical or wellness procedures.
• Maintaining medical, clinical, administrative, billing, and legal records.
• Issuing prescriptions, reports, receipts, invoices, certificates, referrals, and discharge or summary notes where applicable.
• Facilitating pharmacy, lab collection, diagnostic, or allied healthcare services where requested or clinically relevant.
• Communicating appointment reminders, care instructions, follow-up reminders, payment updates, reports, service updates, and administrative notices.
• Ensuring patient safety, risk assessment, crisis escalation, and emergency communication.
• Complying with applicable legal, statutory, regulatory, professional, tax, audit, and medical record obligations.
• Responding to legal notices, court orders, government requests, insurance queries, complaints, grievances, or disputes.
• Improving service quality, training, audit, internal review, technology systems, and operational efficiency.
• Conducting anonymised or de-identified research, analytics, awareness programmes, outcome tracking, or educational work, where legally permissible.
• Protecting the rights, safety, reputation, property, and legal interests of Zenré, its patients, staff, consultants, doctors, directors, and service providers.

5. Lawful Basis and Consent

By submitting information to Zenré or using our services, you consent to the collection and processing of your personal data, sensitive personal data, and health-related information for the purposes stated in this Privacy Policy and related service documents.

Where required, we may obtain separate written, digital, or implied consent for specific services, including but not limited to teleconsultation, psychiatric consultation, psychological assessment, qEEG, rTMS, TBS, release of records, referral, pharmacy services, lab services, photography, recording, research, or sharing information with third parties.

You may withdraw consent where legally permissible. However, withdrawal of consent may affect our ability to provide services, maintain clinical continuity, issue reports, comply with legal obligations, or continue your care. Withdrawal of consent shall not affect processing already completed lawfully before such withdrawal. To withdraw consent, submit a written request to: compliance@zenre.in. We will respond within 30 days, subject to legal and clinical retention obligations.

6. Confidentiality

Zenré follows strict confidentiality standards. Your health, psychological, psychiatric, and personal information will not be sold, rented, leased, or disclosed for unrelated commercial marketing purposes.

However, confidentiality is not absolute. Information may be accessed, used, or disclosed in accordance with this Privacy Policy, consent forms, clinical requirements, applicable law, professional obligations, or safety concerns.

7. Internal Sharing Within Zenré

Relevant information may be shared internally among authorised Zenré personnel, including doctors, psychiatrists, psychologists, counsellors, therapists, nutritionists, technicians, pharmacists, administrators, billing teams, management, compliance personnel, and legal advisors, strictly on a need-to-know basis.

Such internal sharing is necessary for integrated care, safety, documentation, scheduling, billing, quality control, clinical supervision, legal compliance, and operational management.

Automated Processing and AI Tools: Zenré may use AI-assisted tools, automated risk-scoring, digital mood-tracking, chatbots, or algorithmic decision-support systems. Automated tools are used as clinical support aids only, final clinical decisions are always made by qualified human professionals. You have the right to request human review of any automated output that significantly affects your care.

8. External Sharing and Disclosure

We may disclose information to external parties in the following situations:

9. Teleconsultation and Online Communication

Online consultations, counselling, therapy, and follow-ups are provided subject to clinical suitability, professional judgement, applicable telemedicine guidelines, and patient consent.

You acknowledge that online communication may carry risks including technical failure, internet disruption, unauthorised access, device compromise, platform failure, confidentiality breach at your end, and limitations in clinical assessment.

You are responsible for ensuring a private, safe, and confidential environment during online consultations. Zenré shall not be liable for privacy breaches caused by your surroundings, shared devices, weak passwords, third-party access, screen recording by unauthorised persons, unstable internet, or platform misuse at your end.

Recording of sessions, screenshots, screen sharing, forwarding of reports, or disclosure of consultation content is strictly prohibited unless expressly permitted in writing by Zenré and the concerned professional.

10. Cookies and Website Analytics

Our website may use cookies, tracking tools, analytics services, pixels, logs, and similar technologies to improve website performance, understand user behaviour, manage forms, monitor security, and enhance user experience.

You may disable cookies through your browser settings. However, some website functions may not work properly if cookies are disabled. We may use third-party analytics services (such as Google Analytics). Data collected through such tools is subject to those providers’ own privacy policies.

11. Data Security

Zenré takes reasonable technical, physical, administrative, and organisational measures to protect information from unauthorised access, misuse, alteration, loss, destruction, or disclosure.

These measures may include access controls, password protection, secure storage, restricted staff access, encrypted systems where feasible, data backups, confidentiality obligations, locked physical records, internal policies, CCTV in permitted areas, and need-to-know access.

However, no method of transmission, storage, software, cloud system, email, phone communication, messaging platform, payment gateway, or internet-based service is completely secure. Zenré does not guarantee absolute security and shall not be liable for breaches caused by events beyond its reasonable control, including cyberattacks, hacking, malware, third-party platform failure, user negligence, force majeure, or unauthorised access at the user’s end.

12. Data Storage and Retention

We may retain your information for as long as necessary for clinical, legal, regulatory, tax, insurance, audit, medico-legal, dispute resolution, operational, and professional purposes.

Medical, psychological, psychiatric, billing, consent, prescription, diagnostic, and procedural records may be retained for the period required under applicable law, professional guidelines, internal policies, or legitimate business and legal requirements.

Once retention is no longer required, Zenré may securely delete, anonymise, archive, or restrict access to such information.

13. Your Rights

Subject to applicable law, verification of identity, clinical judgement, and legal limitations, you may request:

• Access to your personal data or clinical records.
• Correction or updating of inaccurate information.
• Withdrawal of consent where legally permissible.
• Deletion or restriction of personal data where legally permissible.
• Information regarding how your data is processed.
• Raising a complaint or grievance regarding privacy or data handling.

Access to certain records may be restricted, delayed, redacted, or denied where disclosure may harm the patient, affect another person’s confidentiality, violate law, compromise clinical care, affect investigations, or prejudice legal rights. Requests may be made to: compliance@zenre.in Zenré may require identity verification and reasonable processing time before responding.

14. Children and Minors

Services for minors are provided with parental or guardian involvement, except where otherwise permitted or required by law. Parents or guardians must provide accurate information and consent for consultations, assessments, therapy, online sessions, prescriptions, procedures, reports, and information sharing. However, confidentiality and the best interests of the minor will be considered in accordance with applicable law, professional ethics, and clinical judgement. Zenré may disclose information relating to a minor where necessary for safety, welfare, legal compliance, emergency management, or protection from harm.

Persons with Disabilities: Where the patient is a person with a disability who requires supported decision-making or has a legal guardian under the Rights of Persons with Disabilities Act, 2016, the guardian’s consent will be required for data processing and clinical services. Zenré is committed to non-discriminatory, accessible care and will make reasonable accommodations for persons with disabilities in all interactions, including data access requests and communications about their personal data.

15. Research, Education and Awareness

Zenré may use anonymised or de-identified information for internal training, clinical audit, research, academic work, awareness campaigns, public health education, service improvement, and outcome analysis.

Identifiable information, photographs, videos, testimonials, case details, or personal stories will not be used publicly without appropriate consent, except where legally required.

16. Marketing and Communications

We may send you appointment reminders, service updates, wellness information, follow-up messages, newsletters, health awareness content, or administrative communication. You may opt out of non-essential promotional communication. However, we may continue to send necessary service-related, legal, billing, clinical, appointment, or safety communication.

17. Third-Party Links and Platforms

Our website or communication may contain links to third-party websites, payment gateways, teleconsultation tools, social media pages, diagnostic partners, pharmacies, or other platforms. Zenré is not responsible for the privacy practices, security, content, policies, errors, omissions, or actions of third-party websites or platforms. You should review their privacy policies before using them.

18. User Responsibilities

You are responsible for:

• Providing accurate, complete, and updated information.
• Keeping your login credentials, devices, email, phone, and documents secure.
• Informing Zenré of changes in medical condition, medication, allergies, risk factors, or emergency details.
• Not recording, publishing, sharing, or misusing consultation content.
• Not submitting false, abusive, defamatory, unlawful, misleading, or harmful information.
• Ensuring privacy during teleconsultations and online communication.
• Taking care of personal belongings while visiting the premises.

Zenré shall not be liable for consequences arising from your failure to comply with these responsibilities.

19. Limitation of Liability

To the maximum extent permitted by law, Zenré, BD Wellness Private Limited, its directors, officers, employees, doctors, consultants, therapists, counsellors, psychologists, psychiatrists, nutritionists, technicians, administrative staff, service providers, and representatives shall not be liable for indirect, incidental, special, punitive, consequential, or exemplary damages arising from use of the website, online platforms, clinical services, teleconsultations, data transmission, third-party systems, or unauthorised access beyond reasonable control.

Nothing in this Privacy Policy excludes liability that cannot be excluded under applicable law.

20. Updates to this Privacy Policy

Zenré may update, modify, revise, or replace this Privacy Policy from time to time due to changes in law, services, technology, internal policies, or operational requirements. The updated version will be posted on our website with the revised “Last Updated” date. Continued use of our website or services after such update shall constitute acceptance of the revised Privacy Policy.